Plasma running path but not cutting

[sheetcamCS2]

please send us a customer support zip file-
Also send us the working gcode file.

Creating a Sheetcam Customer Support file

If you ever need to contact Sheetcam for customer support about a problem or troublesome use case with the product, please prepare a Support.zip file for us using the following procedure. Send it to sales@sheetcam.com. Don’t post the zip file in this forum as it contains a copy of your registered license file by default, unless you have deleted it from the zip file. If you don’t have a Saved Job file to open, then follow these steps… If Sheetcam is running, Close it and relaunch. Goto menu …