If you ever need to contact Sheetcam for customer support about a problem or troublesome use case with the product, please prepare a Support.zip file for us using the following procedure. Send it to sales@sheetcam.com.
Don’t post the zip file in this forum as it contains a copy of your registered license file by default, unless you have deleted it from the zip file.
If you don’t have a Saved Job file to open, then follow these steps…
- If Sheetcam is running, Close it and relaunch.
- Goto menu File->‘Import Drawing’. If possible beforehand, make a simplified drawing to demonstrate your sheetcam problem.
- Create the cutting toolpath(s) using Tools, Layers, and Operations to reproduce the sheetcam problem you are having.
- Goto menu File->‘Save Job’. This is very important!
- Without changing anything in the job, goto menu File->‘Run Post Processor’. Be sure to finish this process step by clicking OK to any popup message window after you record any errors and warnings.
- Goto menu Help->‘Create a Support File’
- Type the description of your problem, be very specific, especially with text of error messages and the context in which the message occurs.
- Click ‘Create file’.
Alternatively, if you already have a Saved Job file that demonstrates your sheetcam problem, then follow these steps…
- If Sheetcam is running, Close it and relaunch.
- Open the problematic job, File->‘Open Job’.
- Without changing anything in the job, goto menu File->‘Run Post Processor’. Be sure to finish this process step by clicking OK to any popup message window after you record any errors and warnings.
- Goto menu Help->‘Create a Support File’
- Type the description of your problem, be very specific, especially with text of error messages and the context in which the message occurs.
- Click ‘Create file’.
Send the Support.zip file to sales@sheetcam.com. We will review it along with your detailed description of the issue.