If you ever need to contact Sheetcam for customer support about a troublesome use case with the product, please prepare a support.zip file for us using the following procedure. Send it to sales@sheetcam.com.
Don’t post the zip file in this forum as it contains a copy of your registered license file by default, unless you have deleted it from the zip file.
- If Sheetcam is running, Close it and relaunch.
- Open the problematic job.
- Without changing anything in the job, simply Run the Post Processor to build a fresh gcode file. However, IF you did change something in the job already, then Save the Job before running the post processor.
- Goto menu Help->‘Create a Support File’ and fill in the description of your problem as in what you have mentioned in prev memo and any other info you can remember or notice is wrong. Retain the default selection/check box of all of the artifacts to be zipped up from the list in the bottom frame. Click ‘Create file’.
- Send that .zip file to sales@sheetcam.com. We will review it along with your detailed description of the issue.