SheetCam / SC Dev crashes when closing on Windows 7 32 bit

[JohnB]

Les - I was helping a friend set up a new installation and was having trouble with SheetCam crashing. We were attempting to run it on the "controller" pc that he was sold (Windows 7 32 bit), but it would never properly close, losing settings etc.

I took a couple of "screenshots" (with my phone, sorry about the quality). Hope maybe it would help.

[Les Newell]

This problem seems to occur only on a few machines. I am trying to find out what is going on but it is very difficult as I can't replicate the fault here.

[JohnB]

I was hoping to get you a bug report, but it seems when it crashes it won't even produce that. We had an XP machine sitting there and got everything loaded so it wasn't an "unsolvable" issue. Just more of a nuisance.

[Rubenv]

Hi Les

I seem to get the same error on Win7 32bit. I can't find a debug log, but I have the Windows event errors for you. I have also tried to reinstall, no luck. Hope this helps you.

Thanks
Ruben

Log Name: Application
Source: Application Error
Date: 2014/03/23 08:51:53 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RCNC-PC
Description:
Faulting application name: SheetCam TNG.exe, version: 0.0.0.0, time stamp: 0x52f398ed
Faulting module name: CamLib.dll, version: 0.0.0.0, time stamp: 0x52f398de
Exception code: 0x40000015
Fault offset: 0x0006ad8f
Faulting process id: 0xc34
Faulting application start time: 0x01cf46c8d04cf000
Faulting application path: C:\Program Files\SheetCam TNG\SheetCam TNG.exe
Faulting module path: C:\Program Files\SheetCam TNG\CamLib.dll
Report Id: 32dbb275-b2bc-11e3-9f8a-00224d9da9a8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-23T18:51:53.000000000Z" />
<EventRecordID>925</EventRecordID>
<Channel>Application</Channel>
<Computer>RCNC-PC</Computer>
<Security />
</System>
<EventData>
<Data>SheetCam TNG.exe</Data>
<Data>0.0.0.0</Data>
<Data>52f398ed</Data>
<Data>CamLib.dll</Data>
<Data>0.0.0.0</Data>
<Data>52f398de</Data>
<Data>40000015</Data>
<Data>0006ad8f</Data>
<Data>c34</Data>
<Data>01cf46c8d04cf000</Data>
<Data>C:\Program Files\SheetCam TNG\SheetCam TNG.exe</Data>
<Data>C:\Program Files\SheetCam TNG\CamLib.dll</Data>
<Data>32dbb275-b2bc-11e3-9f8a-00224d9da9a8</Data>
</EventData>
</Event>

[Les Newell]

Thanks. I am still hunting for this one. I have a suspicion it is related to another problme where SheetCam doesn't always close properly on some machines. The windows dissappear but it keeps running in the background. Unfortunately I can't figure out what is going on there either!

[pbarratt]

Just started migrating to Win7 32 bit and have the same problem with SheetCam but not Sheetcam Dev which seems to shut down okay.

Hope this helps.

Peter

[pbarratt]

Update. I copied the default toolset and the ini file from my XP installation to my Win7 version and now the dev version in Win7 also crashes on shut down like the other folks have seen.

Hope this helps.

[pbarratt]

I applied the fix found in the other discussion thread by JBS_solutions for the program crashing on startup. I set the compatibility mode to Win7 for the exe files and they both (TNG and Dev) seem to operate and shut down properly.

Thank you.

[Les Newell]

Do you need this for dev? I will be releasing the new V6 stable in the next week or so. This will effectively be the same code as Dev.

[pbarratt]

Can't speak for others but I'm okay with going to V6.

Thanks

Peter