SheetCam 6.9.6 won't run from desktop shortcut

[xring]

Hello
After updating to the latest release, the program won't run from the desktop shortcut. It will run fine if I navigate to the .exe file location.
I tried deleting the desktop shortcut and making a new shortcut, that didn't work. Tried complete uninstall/reinstall, that didn't help.
Any way to fix this?
Thanks,
Bill

[Les Newell]

I don't know what is going on there. I just checked it here and it worked for me. Is anyone else having trouble?

[tinman13]

Yes, I had to update the C++ runtime files and a couple of other things to get it to run.
Steve

[xring]

I was able to fix the shortcut with the Microsoft compatibility checker. Don't know how or why, but it works now.

Thanks,
Bill

[wildwoodgroup]

Hello
After updating to the latest release, the program won't run from the desktop shortcut. It will run fine if I navigate to the .exe file location.
I tried deleting the desktop shortcut and making a new shortcut, that didn't work. Tried complete uninstall/reinstall, that didn't help.
Any way to fix this?
Thanks,
Bill

Yes, I'm having the same issue after updating...
Dan

[Les Newell]

What version of Windows are you using? Is it 32 bit or 64 bit?

[wildwoodgroup]

Hi Les,
My computer is 64 bit.
Thanks

[Les Newell]

What version of Windows?

[wildwoodgroup]

1909
I tried to get a screen shot of message , but it didn't happen.
it said the program has a bug and to report it

[Les Newell]

Could you tell me exactly what the error message says. Is this Windows 10? If so it may be an idea to let it update.

[wildwoodgroup]

I'm using Windows 10.
The message is; We are sorry but SheetCam TNG has uncounted an Internal Error. It would be very helpful if you could send a Debug report so we can try to find out what went wrong.
So Les the program worked for maybe a couple of weeks and on Saturday it ask to update so I did, so now I can open it up but its just not right and it show me the error message every time. I have very little computer skills so keep that in mind . When you say update want do you mean and how.
Thanks Dan

[Les Newell]

Hmm, it looks like SheetCam is starting but then immediately crashing. That gives me a bit of a hint what to look for. Unfortunately I can't replicate this fault here.

[Les Newell]

Here is a link to a test version https://www.sheetcam.com/Download/SheetCamTNGtest.exe. When you run SheetCam it will pop up a series of messages with numbers in them. How far does it count to?

[wildwoodgroup]

Hi Les,
I installed that link and counted 7 messages and its working fine, Thank you. What do I have to do to move this program over to my machine in the shop that is off line and never goes online.
Thanks again Dan

[Les Newell]

If that worked, try the development version you can download from https://www.sheetcam.com/downloads. Save the link to a USB drive. You can then transfer the USB drive to your other computer and run the installer.